Shafiara Muttalib-Mehra

Business Development Manager



Business Development, Business Strategy, Cultural Change, Designing Services For Customers, Digital Services, Process Improvement

Shafiara has 15 years experience in Property Management. She is an experienced programme director with over 10 years experience leading large scale organisational change programmes. Her key achievements include:

• Designed and implemented a New Target Operating model impacting 500 staff and 70,00 customers
• Introduced new ways of working to traditional organisations (new technology and a cultural change to support the new working arrangements; reduced desk ratios and introduced hot desks in all offices)
• Has led on re-organisations (organisational design, TUPE transfers, consultation with staff and negotiations with Unions)
• Introduced new organisational capabilities, including multi-channel, social and web self-service, customer insight, business improvement and change management

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