Shafiara has 15 years experience in Property Management. She is an experienced programme director with over 10 years experience leading large scale organisational change programmes. Her key achievements include:
• Designed and implemented a New Target Operating model impacting 500 staff and 70,00 customers
• Introduced new ways of working to traditional organisations (new technology and a cultural change to support the new working arrangements; reduced desk ratios and introduced hot desks in all offices)
• Has led on re-organisations (organisational design, TUPE transfers, consultation with staff and negotiations with Unions)
• Introduced new organisational capabilities, including multi-channel, social and web self-service, customer insight, business improvement and change management
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